Help and advice
All you need to know
Help and advice
I currently use a care agency but I am unhappy with the service I am getting. What can I do?
In this situation, even if your current agency was matched through your local council, you can change over in as little as one week. If you feel you have been let down too many times or fed up with seeing a new face each visit, you can take back control.
Why choose us?
We are registered with the Care Quality Commission. The independent regulator of all health and social care services in England. The Care Quality Commission monitors, inspects and regulates hospitals, care homes, GP surgeries, dental practices and other care services to make sure they meet fundamental standards of quality and safety. It ensures the service we provide is safe, caring, effective, responsive and well led.
Each of our assistant’s are trained to a professional standard and thoroughly vetted. We believe that the standard of care we deliver should pass ‘the mum test’ (care you would be happy for your mum to receive) and we aim to be a welcome extension to your life and family. We will never leave you without care and will try and ensure the same assistant is available each visit, so you are able to build up that trusting relationship. You matter, and you matter to us! Giving our service user the best quality of life is what drives us and is at forefront of everything we do.
How do I access your service?
Simply get in touch with us, we would be more than happy to discuss any questions you may have. You may also be entitled to financial help from your local authority to help pay for your care needs. We also work with self funder's and those who receive direct payments.